HALLMARKJEWELLERS.IE OPERATES A STRICT 14 DAY REFUND POLICY AND A 30 DAY EXCHANGE POLICY.
These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Earrings can only be exchanged or refunded in the tamper-proof packaging.We offer this returns policy in addition to your statutory rights.
RETURN AN ITEM BY POST:
Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Items presented in-store are only eligible for an Exchange – stores cannot process a refund.
RETURN A WEB ORDER TO OUR STORE:
Alternatively, you may return the item(s) to our store, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.
You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Our Store cannot provide refunds on Web Orders.
Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
Please note: Orders paid for using Stripe cannot be returned in-store, they must be sent by post for a full refund to be processed.
**For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.